Refund Policy
Last updated: July 2026
This Refund Policy explains when and how Capifront issues refunds for the fees you pay to access our evaluations. Capifront operates a simulated trading service: evaluation and funded accounts use demo platforms and virtual funds, and payouts are discretionary rewards based on simulated profits. Please read this policy together with our Terms of Service, Trading Rules, and Risk Disclosure.
1. The Evaluation Fee
When you purchase an evaluation, you pay a one-time fee that grants you access to a simulated evaluation account and the associated challenge. This fee is the price of the service and covers the account, the platform, and the review of your performance — it is not a deposit, a trading balance, or an investment, and it is never used to fund real market positions.
As marketed, the evaluation fee is refunded to successful traders: once you pass the evaluation, become a funded (simulated) trader, and receive your first payout, the amount of your evaluation fee is returned to you together with that first payout. This first-payout refund is the primary way the fee comes back to you.
2. How Payments and Refunds Are Processed (Crypto)
Payments are made in cryptocurrency through our third-party payment processor, NOWPayments. By paying in crypto you acknowledge that:
- Crypto transactions are final and irreversible on the blockchain — they cannot be reversed, cancelled, or "charged back" once confirmed.
- Any refund we approve is therefore processed manually by Capifront, as a separate transaction sent back to the wallet address you paid from.
- Because crypto prices fluctuate, refunds are calculated on the amount of the original payment and may be returned in the same cryptocurrency or a stablecoin equivalent at our discretion. Network (gas) fees for the return transaction may be deducted from the refunded amount.
- It is your responsibility to provide a valid, accessible wallet address. We are not responsible for funds sent to an incorrect or inaccessible address that you supplied.
3. When Refunds Are and Are Not Given
We may issue a refund of the evaluation fee in limited circumstances, including:
- Duplicate or overpayment — you were charged more than once for the same evaluation, or paid more than the listed price for it.
- Technical failure on our side — a verified fault that prevented your evaluation account from being created or issued, and which we cannot resolve by providing the account.
The evaluation fee is generally non-refundable in the following cases:
- Once the evaluation account has been issued and trading has begun, the fee is non-refundable, except through the first-payout refund described in Section 1.
- Where an account is terminated for a breach of our Terms of Service or Trading Rules, or for fraud, manipulation, or other prohibited conduct — no refund is due.
- Change of mind, failing the evaluation, or dissatisfaction with your own trading results.
- Add-ons or upgrades that have already been used.
Nothing in this policy removes any refund right that applies to you under mandatory consumer-protection law.
4. Chargebacks and Disputes
Our payments are made in crypto and cannot be charged back. If you use any card or other payment method where a bank dispute is technically possible, filing a chargeback or payment dispute instead of contacting us is treated as a serious breach of these terms. Doing so will void your account and your eligibility for any payout, and we reserve the right to recover amounts and costs owed to us. Always contact support first — we resolve almost all issues quickly and fairly.
5. How to Request a Refund
Email contact@capifront.com from the address on your account and include your order ID, the wallet address you paid from, and a short description of the issue. We typically review refund requests within 5–10 business days. If approved, the manual crypto refund is sent to your paying wallet, and blockchain confirmation times may add a short additional delay.
6. Simulated-Service Note
Capifront is not a broker or financial institution and provides no real market execution. All accounts are simulated and use virtual funds. The evaluation fee pays for access to this simulated service, and refunds are handled solely as described above. For more detail on the nature of the service, see our Risk Disclosure and Privacy Policy.